Terms & Conditions
Serendip Spa TERMS & CONDITIONS (“Agreement”)
This Agreement was last modified on December 12, 2024.
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.serendipspa.com (“the Website”) operated by Serendipity Wellness sprl (“Serendip Spa”, “us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Website at www.serendipspa.com. By accessing or using the Website in any manner, including, but not limited to, visiting or browsing the Website or contributing content or other materials to the Website, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Website.
Definitions
• Agreement: Refers to these Terms and Conditions, including the Privacy Policy.
• Submissions: Any content, feedback, or materials you provide to Serendip Spa through the Website or associated services.
• Intellectual Property: All original content, features, and functionality of the Website protected under applicable copyright, trademark, and intellectual property laws.
Conditions relating to your use of the Website and online booking platform
1. Your account
If you use the Website and / or our online booking platform where you created your account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately, and within 24 hours, if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy
Please review our Privacy Policy, which also governs your visit to the Website, to understand our practices. (see below)
3. Access to the Website
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. No Guarantee
Although Serendip Spa has taken every precaution to ensure the accuracy of the information contained on the Website at the time of issue, Serendip Spa can make no guarantee or assurance for the completeness of the information, the accuracy or reliability of the data on our Website. The information may be changed at any time and without notice. Moreover, Serendip Spa can assume no responsibility in case the functions on the Website are disconnected or the Website or the respective server is free of viruses or other damaging components.
5. Online reservations and orders
If you make a direct reservation online or place a direct online order for services, vouchers or products, you will be routed to the Spa software powered by “Mindbody/Booker” system. This site uses an encrypted data connection. By creating a Booker account through customer self-service, you also agree to Booker's private policy that can be found at: https://www.booker.com/privacy-policy
Serendip Spa makes every effort to ensure a secure and seamless booking experience. However, please note that Serendip Spa is not liable for any technical issues, disruptions, or data breaches occurring within the Spa Booker platform. In such instances, liability rests with the third-party service provider, Spa Booker, in accordance with their terms and privacy policies.
Right to be forgotten - you can submit "delete my account" request online at any time. The data will be deleted within 30 days of the administrator completing the "delete my account" request.
If you encounter issues with the booking platform, you may alternatively contact us directly by telephone at +32 2 503 5504 or by email at info@serendipspa.com to make reservations or order services, products, and vouchers.
Intellectual Property
The Website and its original content, features, and functionality (including, but not limited to, text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software) are owned by Serendipity Wellness sprl, our affiliates, or our software suppliers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the homepage of www.serendipspa.com for non-commercial purposes, provided that such links:
Properly attribute Serendip Spa as the source.
Do not portray Serendip Spa, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.
The use of any Serendip Spa logo, proprietary graphic, or trademark as part of the link or for any other purpose requires our express written consent.
For clarification, "commercial purpose" refers to any activity that generates profit or revenue, such as advertising, promotional materials, or linking on a website that charges users for access or services. Non-commercial use includes personal blogs, educational content, or reviews that do not involve monetary gain and comply with the above conditions.
If you have questions about permissible use or require authorization, please contact us at info@serendipspa.com.
Materials provided to Serendip Spa or posted on any Serendip Spa website
Serendip Spa welcomes user-provided content, including feedback, suggestions, reviews, or other materials ("Submissions"). By providing Submissions to Serendip Spa via the Website or associated services, you grant Serendip Spa a limited, non-exclusive, royalty-free, and worldwide license to use, reproduce, edit, distribute, and display your Submissions solely for the following purposes:
Marketing, promotional, or advertising materials.
Improving our services, Website, or user experience.
Incorporating feedback into our operational practices.
You retain ownership of your Submissions and any intellectual property rights associated with them. Sensitive, private, or copyrighted material that you do not own or have the legal right to share should not be included in your Submissions.
Serendip Spa is under no obligation to post, use, or retain any Submission provided by you and reserves the right to remove Submissions at its sole discretion.
By submitting content, you represent and warrant that:
You own or have the necessary rights to provide the Submission.
The Submission does not infringe upon any third-party rights, including intellectual property, privacy, or proprietary rights.
The Submission does not contain unlawful, offensive, or inappropriate material.
No compensation will be provided for the use of Submissions as outlined above. If you have concerns about how your Submissions may be used, please contact us at info@serendipspa.com before submitting.
Termination
Serendip Spa reserves the right to terminate or suspend your access to the Website and associated services at any time, with or without prior notice, under the following circumstances:
Fraudulent, illegal, or unauthorized activities associated with your account.
Breach of these Terms and Conditions, including violations of intellectual property rights or submission policies.
Use of the Website in a manner that is harmful, disruptive, or offensive to other users, Serendip Spa, or its affiliates.
Failure to comply with applicable laws or regulations while using the Website.
In the event of termination, Serendip Spa may restrict your access to your account, and any associated data may be deleted in accordance with applicable privacy laws and policies.
Users whose accounts are terminated have the right to appeal the decision by contacting us at info@serendipspa.com. Appeals will be reviewed on a case-by-case basis, and Serendip Spa reserves the right to make the final determination.
All provisions of these Terms and Conditions that by their nature should survive termination shall remain in effect, including, but not limited to, intellectual property rights, warranty disclaimers, indemnities, and limitations of liability.
If you believe your account has been terminated in error, please contact us immediately to resolve the matter.
Links To Other Sites
Our Website may include links to external websites for your convenience. We do not control or endorse these third-party websites and are not responsible for their content, privacy policies, or practices. We encourage you to review the terms and policies of any third-party site you visit. Use of third-party websites is at your own risk.
Governing Law
This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Belgium without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Website. Significant changes will be communicated through the Website or via email. Continued use of the Website following changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, please discontinue use of the Website immediately.
Contact Us
If you have any questions about this Agreement, please contact us.
Serendip Spa’s PRIVACY POLICY
Effective Date: December 12, 2024
This Privacy Policy explains how Serendip Spa collects, uses, and protects your personal information. By using our Website, you agree to this policy.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our Website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Serendip Spa may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
You can choose not to provide certain information, but you might not be able to take advantage of some of our features.
What do we use your information for?
Serendip Spa collects and uses your personal information to operate the Serendip Spa Website and deliver the services you have requested.
Any of the information we collect from you may be used in one of the following ways:
- to personalize your experience (your information helps us to better respond to your individual needs)
- to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- to process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
- to administer a contest, promotion, survey or other site feature
- to send periodic emails (the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving company news, updates, related product or service information, etc.)
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the sites or service provider systems to recognize your browser and capture and remember certain information). We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can stop the use of cookies in your Internet browser.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
In order to provide some specific operations that we can not provide ourselves, we use the services and applications of trusted third parties that are in compliance with the GDPR:
Mindbody / Booker / Frederick - online booking and online purchase platform, newsletters
ClassPass - online booking platform for classes
Mailchimp - newsletters
Google - Google Analytics
Squarespace / BioSite - website
Facebook - FB pixel
It is possible that in the future, we will decide to use other applications to facilitate and improve our services. However, we will make sure that such applications and providers comply with all legal requirements.
Your Rights
Under GDPR, you have the right to:
Access your data
Correct inaccuracies
Request deletion ("Right to be forgotten")
Submit requests by email to info@serendipspa.com.
Third party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our Website, you consent to our Privacy policy.
Changes to our Privacy Policy
Updates to this policy will be posted on this page. Significant changes will also be communicated via email or Website notifications.
Contacting Us
If there are any questions regarding these Terms or Privacy policy you may contact us using the information below.
Serendip Spa
18, Place Stephanie
Brussels 1050
Belgium
info@serendipspa.com
www.serendipspa.com